The Support Agent role at Spiideo in North America is a dynamic position that requires exceptional communication skills and a passion for providing top notch customer service. As a Support Agent, you will be responsible for addressing customer inquiries, resolving technical issues and creating educational resources to empower users. This role offers a unique opportunity to work closely with a global customer base, including renowned sports organizations such as English Premier League clubs and Major League Soccer teams.
With a focus on continuous improvement and innovation, you’ll play a vital role in shaping the customer experience and contributing to Spiideo’s success in the sports technology industry.
Spiideo is a leading provider of automatic cloud based solutions for video analysis and streaming in the sports sector. Our innovative platform revolutionizes how sports performance is recorded, analyzed and shared making us a trusted partner for organizations worldwide.
With a commitment to excellence and a passion for combining technology with sports, Spiideo has established itself as a pioneer in the industry.
Our team is composed of dedicated professionals who bring diverse expertise and a shared vision for driving innovation and delivering exceptional service to our customers.
At Spiideo, we foster a culture of collaboration, creativity and continuous learning. Our team members are encouraged to think outside the box, explore new ideas and embrace challenges as opportunities for growth. We value diversity and inclusivity, recognizing that diverse perspectives drive innovation and foster a more vibrant workplace. With a focus on work life balance and employee well being, we strive to create a positive and supportive environment where every team member can thrive and contribute their best work.
Joining Spiideo as a Support Agent opens up a world of opportunities for professional development and career growth. Whether you’re passionate about customer service, technology, or sports, there are ample opportunities to expand your skills, take on new challenges and advance within the company.
We believe in investing in our employees’ success and provide access to training, mentorship and career development programs to help you reach your full potential. As part of a fast growing sports tech startup with a global footprint, you’ll be at the forefront of innovation and have the chance to make a meaningful impact in the industry.
In addition to competitive compensation and flexible hours, Spiideo offers a range of benefits and rewards to its employees. From working with a talented and motivated team to collaborating with major sports organizations worldwide, you’ll have the opportunity to be part of something truly exciting and impactful.
We also prioritize work life balance and provide support for ongoing learning and development, ensuring that every team member has the tools and resources needed to succeed. If you’re passionate about sports, technology and delivering exceptional customer experiences, Spiideo is the perfect place to grow your career and make a difference in the world of sports technology.
The Marketing Operations Manager plays a crucial role within BD’s Commercial Excellence and Winning Portfolio Corporate Marketing Team. This individual is responsible for defining, implementing and maintaining best practices and processes for essential marketing operations across all Business Units and Regions at BD. The manager’s duties include forming and leading local teams to execute processes and establish feedback channels that facilitate continuous improvement.
At BD, we are driven by a profound Purpose-to advance the world of health™. As one of the largest global medical technology companies, we tackle immense challenges daily, relying on the collective imagination and dedication of our teams worldwide. From conceptualization and design to manufacturing and marketing billions of MedTech products annually, we transform the seemingly impossible into tangible solutions that empower possibilities.
We recognize that our global teams’ human element is the catalyst for our ongoing evolution. Join us to experience an environment where you’re empowered to learn, grow and unlock your full potential. Embrace the spirit of making the impossible possible with us.
Primary Responsibilities
The Marketing Operations Manager is tasked with central ownership of various marketing operations processes, including but not limited to:
- Product discontinuation
- Alternative product identification
- Product lifecycle management
- Demand forecasting
- Country specific product registration requests
Key responsibilities include
- Developing process training content and reference materials for local process owners.
- Crafting and disseminating value messages to stakeholders at all levels through multiple communication channels to ensure effective process execution.
- Establishing, tracking and reporting metrics for process execution and compliance.
- Contributing to the development of BD’s Way of Marketing and GPDS training materials, as well as providing support for logistical needs and annual training calendar development.
- Collaborating on enhancements to the Product Lifecycle Management operating model as part of the BD 2025 Winning Portfolio strategy.
Required Knowledge and Experience
Candidates for this role should possess:
- Minimum of 5 years of commercial experience with at least 3 years in product and/or marketing management, preferably within the MedTech industry.
- Experience in executing marketing operations functions such as demand forecasting or product discontinuation.
- Bachelor’s degree minimum; MBA preferred.
- Ability to lead and influence without direct authority.
- Proficiency in delivering messages and training to diverse audiences using various communication channels.
- Experience managing projects involving multiple functional stakeholders.
Travel Requirement
Up to 15% travel may be required for this role.
BD’s commitment to health and safety includes employment contingent upon proof of full COVID 19 vaccination where applicable with accommodations considered as per company policy and legal requirements.
Why Join Us?
A career at BD offers a collaborative environment where your contributions are valued and authenticity is encouraged. We foster greatness, uphold integrity, embrace accountability and prioritize continuous learning and improvement.
To fulfill our Purpose, we seek individuals who grasp the broader vision and understand the human impact behind our work. We welcome those with the creativity and determination to help us redefine the future of healthcare. At BD, you’ll find a culture that nurtures your growth, enabling you to thrive while making a meaningful difference in the world.
To explore more about BD and potential career opportunities, visit our website at https://bd.com/careers.
BD is an Equal Opportunity/Affirmative Action Employer, upholding principles of non discrimination based on race, color, religion, age, sex, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, genetics, disability, military or veteran status, or any other protected status as mandated by law.
Primary Work Location: USA NJ Franklin Lakes
Additional Locations: USA GA Covington BMD, USA MD Sparks 7 Loveton Circle, USA NC Durham Roche Drive, USA NC Research Triangle Park, USA RI Warwick
Work Shift: NA (United States of America)
Qualifications
- Minimum of 5 years of commercial experience with at least 3 years in product and/or marketing management, preferably within the MedTech industry.
- Experience in executing marketing operations functions such as demand forecasting or product discontinuation.
- Ability to lead and influence without direct authority.
- Proficiency in delivering messages and training to diverse audiences using various communication channels.
- Experience managing projects involving multiple functional stakeholders.
Responsibilities
- Define, implement and sustain best practices and processes for critical marketing operations across all Business Units and Regions at BD.
- Form and lead local teams to implement processes and establish feedback channels for continuous improvement.
- Own marketing operations processes including product discontinuation, alternative product identification, demand forecasting and country specific product registration requests.
- Develop training content and resources for local process owners.
- Communicate value messages to stakeholders through corporate communication channels.
- Track and report metrics for process execution and compliance.
- Contribute to the development of BD’s Way of Marketing and GPDS training material.
- Assist in logistical support and annual training calendar development.
- Collaborate on Product Lifecycle Management enhancements as part of the BD 2025 Winning Portfolio strategy.
