Are you an accomplished leader in the realm of financial services? ING invites you to step into the role of Team Leader within Reconciliations, offering a prime opportunity to leave your mark in a dynamic environment. As Australia’s most recommended bank, ING is on the lookout for a skilled Team Leader – Reconciliations to join our esteemed Payment Services Team. This role is pivotal in ensuring the seamless reconciliation and clearance of transactions processed through diverse clearing systems. Members of our Reconciliations team delve into investigating, resolving outstanding issues, managing return and refusal files, all while adhering to industry protocols to ensure swift transaction processing into customers’ accounts.
Taking on the mantle of Team Leader, you’ll find yourself at the helm of inspiring, nurturing and steering a high performing team within a fast paced and dynamic setting.
Your leadership responsibilities encompass not only providing guidance, coaching and development to team members but also overseeing their day to day operations.
A crucial aspect of your role involves managing team workflow to achieve service levels up to agreed quality standards, all the while ensuring optimal satisfaction for internal and external customers alike.
Your contributions as a Team Leader within Reconciliations at ING will span a spectrum of responsibilities designed to align with the organization’s strategic vision.
Setting clear team and individual objectives that resonate with ING’s overarching goals will be a key part of your role. Additionally, you’ll play a pivotal role in crafting individual development plans, offering consistent coaching and support to nurture the talents within your team.
Your adeptness in managing team workflow, ensuring efficient resource allocation and meeting client requests within agreed SLAs while maintaining quality standards will be instrumental in driving operational excellence.
At ING, we value not just your professional acumen but also your ability to create a collaborative and engaging team environment. Your experience in coaching and developing staff members, coupled with your capacity to navigate challenging conversations with empathy and professionalism, will be paramount in driving team success. Your keen eye for detail and organizational prowess will further ensure adherence to SLAs and quality benchmarks.
Strong stakeholder management and communication skills will enable you to foster enduring relationships both internally and externally, contributing to ING’s reputation as a trusted financial institution.
ING, Australia’s top rated bank, seeks an experienced Team Leader for Reconciliations to join our Payment Services Team. The Reconciliations team ensures seamless processing of assigned transactions through various systems. Responsibilities include investigating and resolving outstanding items, managing return files and ensuring timely transaction processing for customer accounts.
As Team Leader, inspire and develop a high performing team, provide coaching and manage day to day operations to meet service levels and customer satisfaction. Key responsibilities include:
- Setting aligned team and individual objectives.
- Creating development plans and coaching team members.
- Managing workflow and resource allocation.
- Monitoring productivity and maintaining risk management culture.
- Representing the team on projects and contributing to process improvement.
Ideal candidates possess
- Financial services leadership experience, preferably in treasury or payments.
- Ability to foster a collaborative team environment.
- Experience in coaching, managing expectations and handling difficult conversations.
- Strong attention to detail and organizational skills.
- Excellent stakeholder management and communication abilities.
Benefits at ING include an annual rest day, impact day for volunteering, work/life balance, flexible work arrangements, Employee Wellbeing Program, parental leave, discounted home loans and health insurance and professional development opportunities.
Discover firsthand experiences at ING
Applications close on April 25th. Join ING’s culture of innovation, diversity and support. Apply now!
ING aims to simplify and enhance life for customers, employees and the community. Our culture promotes individuality, fun and support. We encourage innovation, ownership and career growth within our global network. We are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Interested in joining us? Apply today!
For inquiries, contact Sabrina Huynh at Sabrina.huynh@ing.com.
FAQ
What are the primary responsibilities of a Team Leader within Reconciliations at ING?
The primary responsibilities include inspiring, developing and maintaining a high performing team, managing day to day operations, ensuring adherence to service levels and quality standards and fostering internal and external customer satisfaction.
What experience is ING looking for in candidates for this role?
ING seeks candidates with strong experience in team leadership roles within financial services, preferably with experience in treasury or payments. Candidates should also possess excellent coaching, communication and stakeholder management skills.
What opportunities for professional development and career growth does ING offer?
ING provides various opportunities for professional development and career growth including an Employee Wellbeing Program, access to over 16,000 professional and personal development courses and the chance to take on new challenges within a global network.
What is the work environment like at ING?
The work environment at ING is described as fun, friendly and supportive, encouraging individuality and innovation. The culture promotes work life balance with flexible work arrangements, annual rest days and volunteer impact days to contribute to the community.
What benefits does ING offer to employees?
ING offers a range of benefits including an annual rest day, annual impact day for volunteering, work/life balance initiatives, flexible work arrangements, parental leave, discounted home loans and health insurance and professional development opportunities.
How does ING support diversity and inclusion in the workplace?
ING values diversity and inclusion, promoting a culture where individuality is encouraged. The company is proud to be recognized as a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Can you provide more information about the application process?
Interested candidates can apply through the ING website before the application deadline. The application process may include assessments and interviews to assess candidate suitability for the role.
Who can I contact for further inquiries about the Team Leader Reconciliations position at ING?
For further inquiries about the position or the application process, candidates can contact Sabrina Huynh at Sabrina.huynh@ing.com.
The Team Leader Reconciliations role at ING presents an exciting opportunity for experienced leaders in the financial services sector to make a significant impact. With a focus on inspiring high performance, nurturing talent and ensuring operational excellence, this position aligns with ING’s vision of simplifying and enhancing life for customers, employees and the community.
Candidates with a background in financial services leadership, particularly in treasury or payments, are encouraged to apply and join ING’s culture of innovation, diversity and support.
The company’s commitment to professional development, work life balance and inclusive workplace practices makes it an attractive choice for those seeking growth and fulfillment in their careers.
To learn more about the Team Leader Reconciliations position or to begin the application process, visit the ING website or contact Sabrina Huynh for further inquiries. Don’t miss out on the opportunity to be part of a dynamic team and contribute to ING’s mission of making a positive difference in the financial services industry and beyond.
